Frequently Asked Questions   Account Questions: Am I allowed to have more than one account? We allow one account per individual. There may be more than one account per household, however each person registering an account must have a separate computer to participate in our program. (please contact us Using this form If more than one person per household wants to join. NO exceptions!) How can I log into my account? Log in at http://www.MentalEmails.com How can I cancel my account? Go to your user info page and at the bottom of the page you enter your username and password, then click cancel. How can I cancel receiving your newsletters? Your membership in our program allows MentalEmails to send you email messages and advertisements. You may not cancel receiving email ads from MentalEmails without terminating your membership in our program and forfeiting any and all earnings. Log in to your account and click the "User Account Info." Link. At the bottom of the page you will find the option to "Cancel Account". How can I change my personal information? Log in to your account and click the "User Account Info." link. You will be able to edit any of your information except your name and member ID. I live outside the US, can I join? Yes, we welcome all English Speaking international members. I have Web-TV, can I join too? Yes, though some programs will not allow WEB-TV users to join their program, we welcome WEB-TV users. Our efficient tracking method allows WEB-TV users full earning privileges. I am positive I did not have my mail setting set to send to my site inbox only, and yet it is now set to do that, what happened to it? A: If an account bounces 6 e-mails or more within a one week timeframe the account will be set to inbox only. Mails can bounce for various reasons but the main reason is usually full mailboxes, or the address host refuses to accept our emails for reasons unknown to us. If you are one of the people that this is happening to, you might want to check your "sent items" folder if you have a web based email account. A lot of people do not realise that because that folder never gets cleaned out, eventually you run out of room in your email account even if you check it every day. Earnings Questions: How much do I earn by participating in paid-emails? Each advertiser pays a different amount per unique visit. These amounts change frequently so we cannot give an exact amount for each visit, however we do give you a large percentage of the amount we earn. When can I request payment? You may request payment after you have earned the minimum payout amount, which is $3.75. How can I request payment? As soon as you reach our payout minimum of $3.75 you will see the redemption option appear in your account area, after submitting your redemption request, we will validate your account, and then begin the payment process. You will also have the option to redeem your earnings for discounted advertising with us. When you qualify, you will see what options are available to you in your account area. When am I paid? After your payment request is made and your account is in good-standing we will issue payment to you within 30 days. Usually within a few days. How do I get paid? We pay our members via PayPal or E-gold. E-gold is harder to keep funded and will be paid when funds are available. I requested payout, and the amount was deducted from my account right away, Why did this happen? We used to have a real problem with impatient people who would click the redeem button over and over, thinking the money should be instantly transferred to their paypal or e-gold. This meant hundreds of bogus redemption requests, that we had to wade through, to find the few legitimate requests. Now when you click the redeem button, the amount is deducted from your account, and the button disappears, keeping the impatient people from clicking it again. Bottom line, If you request payout, you will be paid within 7 days of request, but the Terms say we have up to 30 days. Please don't email us 12 hours after requesting, asking where your money is. The answer is, "it's on it's way". :o) Points Questions Why aren't points converted to cash? Instead of sending point ads, then converting them to cash at ridiculously low conversion rates, why not just send the ads for cash in the first place? Members can redeem their points for advertising to other members. This is a very effective way to advertise, because everyone needs advertising, and this way you're not paying out of your pocket. Occassionally we may offer special contests or award outstanding members a chance to convert a certain amount of points for cash. Referral Questions How can I refer other members? You may place a link with your referral url to MentalEmails on your website. You may add your referral url to your email signature. You can give out flyers or advertise in any way you wish except for Spamming. What is my referral link? Your personal referral link can be found on your personal "Referral links" page. What can I earn through referrals? Members will earn 25% of their direct referral earnings. Due to PayPal's regulations we cannot have more than one referral level. Are my referral earnings working? Yes, it takes many paid emails received by members to have referral earnings show up, even for members that have 100's or 1000's in their downline. Referral earnings are displayed once a referred member has earned their referring member at least 1 full cent. Technically a member with 1000 referrals that have each earned him/her 1/2 cent has earned $5.00 but their earnings will not be shown until an individual member has earned them 1 full cent. Advertising Questions: I have a website I would like to advertise, where can I find information on your different programs and costs? Visit our advertisers section of the website for complete details. I have questions not answered on this FAQ page, what can I do? Contact Us and supply as much information as possible so we can solve the problem in a timely manner.